Santa Ana-based Customer Service Assistant Store Manager Opening

Local Job Overview: Santa Ana

Flexible Role in Santa Ana: Customer Service Assistant Store Manager Employer: ALDI (Hiring in Santa Ana) Based in: Santa Ana, CA (our growing Santa Ana office)

Salary: $26-$30/Hour (approx. $58.2k/Year) Benefits: This role offers competitive pay. Join our Santa Ana team for this flexible role.

Core Focus

This role centers on your professional skills within the Retail Management space in Santa Ana.

• This Santa Ana-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our ALDI team in Santa Ana, CA is growing.
• Benefit from working in Santa Ana, a key hub for the Retail Management industry.

Company Overview

ALDI is a renowned retail grocery leader operating thousands of high-efficiency stores across the United States. Guided by values of simplicity, responsibility, and consistency, ALDI provides high-quality everyday groceries at unmatched prices. ALDI is widely recognized for treating its employees with respect, offering industry-leading compensation, comprehensive health benefits, and clear leadership development tracks.

Role Description

As an ALDI Customer Service Assistant Store Manager, you lead front-end store operations, cashier queue efficiency, customer loyalty experience, and staff training. Working alongside the Store Manager, you ensure that shoppers experience fast, friendly checkout while maintaining front-of-house sanitation and pricing accuracy. You take charge of staff scheduling, front-end line management, and register cash auditing. This role is 100% physical and strictly requires full on-site leadership presence at the store (no remote work available).

Key Responsibilities

• Direct front-end checkout operations, monitoring line queue speeds and calling backup cashiers as needed.
• Oversee cash register till distribution, safe drawer balancing, cash drops, and financial audits.
• Handle customer service inquiries, return escalations, and pricing adjustments professionally.
• Train and coach cashiers and store associates on seated register scanning standards and customer service protocols.
• Manage front-of-house cleanliness, cart corral organization, and entrance presentation.
• Assist with preparing weekly employee work schedules aligned with customer traffic trends.
• Step up to manage overall store operations in the Store Manager's absence.

Qualifications & Requirements

• Must be at least 18 years of age at the time of application.
• High School Diploma or GED equivalent required; prior retail or customer service leadership experience preferred.
• Strong interpersonal, team building, and customer resolution skills.
• Ability to perform physical retail tasks (lifting up to 45 lbs, standing, bending, walking).
• Flexibility to work afternoon and closing evening shifts consistently.
• Experience in cash drawer management and point-of-sale systems.

Job Type & Schedule

• Job Type: Full-Time (100% On-Site).
• Schedule: Full-time schedule including afternoon, closing evening, weekend, and holiday shifts.

Benefits & Perks

• Top-tier supervisory hourly base pay plus shift differentials.
• Full medical, dental, and vision insurance for eligible full-time managers.
• 401(k) plan with generous company matching funds.
• Paid vacation, personal days, and paid holiday premiums.
• Direct promotion pathways to Store Manager positions.